Williams Exotic Waterfowln
Our Animals

Returns and Refunds

Last Updated: August 2026

At Williams Exotic Waterfowl, we specialize in live exotic birds, waterfowl, and specialty livestock. Because we are handling living animals, our return and refund policies differ from standard retail e-commerce. Please read the following terms carefully prior to placing an order.

1. Live Animal Return Policy

  • No Physical Returns: Due to biosecurity protocols, state health regulations, and the strict stress-prevention standards we maintain for our stock, we cannot accept physical returns of live animals once they have been delivered or picked up.
  • Biosecurity & Flock Safety: Returning live animals to our farm introduces severe quarantine and disease-transmission risks to our existing NPIP-certified flocks and breeding stock. All live animal sales are final once transit has successfully concluded.

2. Order Cancellations & Deposits

  • Cancellations Before Dispatch: If you need to cancel an order prior to scheduling shipping or pickup, please contact Travis Williams immediately.
  • Deposits: Any deposits paid to hold rare species, reserve upcoming hatches, or schedule dedicated livestock ground transport are non-refundable, as these funds cover reserved space, health documentation, and held stock that was unavailable to other buyers.
  • Processing Fees: Orders canceled before dispatch may be subject to a 10% administrative fee to cover payment processing charges.

3. Live Arrival Guarantee & Claims

We take extreme care in packaging, preparing, and shipping our animals via specialized ground and air routes. We guarantee that all animals leave our facility in peak health and arrive alive.

To remain eligible for a replacement, credit, or partial refund under our Live Arrival Guarantee, you must adhere strictly to the following procedures:

  1. Prompt Acceptance: The buyer must be present to accept delivery on the first attempt or pick up the shipment at the designated carrier terminal within 2 hours of notice of arrival.
  2. Immediate Inspection: Inspect all shipping containers immediately upon receipt.
  3. 2-Hour Notice Window: In the rare event of a loss or severe injury during transit, you must notify Travis Williams within 2 hours of delivery.
  4. Required Documentation: Claims must be accompanied by clear photos and video verification showing the affected animal(s) and the original shipping box/crate.

Failure to accept delivery on the first attempt, failure to pick up from the airport/terminal within 2 hours, or submitting a claim after the 2-hour window voids the Live Arrival Guarantee.

4. Refund & Credit Resolution

Once a valid claim with proper photo/video verification is reviewed and approved by our team:

  • Replacement: Subject to availability, we will prioritize sending replacement animals from our next available hatch or stock. (The buyer may be responsible for re-shipment transport fees depending on the route).
  • Store Credit: If a replacement animal is currently out of stock or out of breeding season, a store credit will be issued toward a future purchase.
  • Partial/Full Refunds: Cash or card refunds are evaluated on a case-by-case basis and will only be issued if a replacement cannot be provided within a reasonable timeframe during the active breeding season.

5. Post-Arrival Responsibility

Once animals are safely delivered and accepted, their ongoing health, environmental safety, predator protection, housing setup, and proper feeding become the sole responsibility of the buyer. Williams Exotic Waterfowl does not offer refunds or replacements for health issues, injuries, or losses that occur after the initial 2-hour post-delivery window.

6. How to Submit a Claim

For any order issues or live arrival claims, reach out to Travis directly through these direct channels:

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